Business Letters

Business Letters 

Learn to Correctly Format Business Letters 

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16 Video Interactions 

  1. 00:01:22 

    When you do not indent paragraphs it is called block style. There are three types of indentation:

    1. Block 
      1.  No indent
    2. Indented
      1. Indent 5 spaces using the tab key
    3. Hanging indent
      1. Used for works cited pages and bibliographies
      2. All lines EXCEPT the first are indented. 
      3. There is a MS Word feature that does this for you DO NOT USE THE TAB KEY


  2. 00:01:34 

    What is the address called here? 

    • the return address

    • the receiver's address


  3. 00:01:39 

    DO NOT skip a line, he is actually incorrect here.  


  4. 00:03:13 

    There are actually two types of punctuation used in Business letters after the salutation.

    The first is called Mixed Punctuation- this is when you use a colon after the salutation.

    The second is called Open Punctuation- this is when NO punctuation is used after the salutation.

    The type he is using here is Mixed Punctuation.



  5. 00:06:51 

    Notice he used a comma after the complimentary close, this is called Mixed Punctuation.

    There is also Open Punctuation- this is when NO punctuation is used after the complimentary close.



  6. 00:07:00 

    By skipping three lines, he is: 

    • quadruple spacing by hitting enter four times

    • triple spacing by hitting enter three times


  7. 00:07:03 

    The title, if you have one, like CEO should be typed on the line directly below the author's keyed name. 


  8. 00:07:12 

    If you are sending a copy to someone other than whom you are writing, you add a copy notation. This guy is actually wrong, it should look like:

    c: Better Business Bureau

    Notice the c is lowercase and not two c's but one 


  9. 00:07:18 

    You are going to actually do this assignment so pay attention. 


  10. 00:07:35 

    Use Times New Roman size 12pt font for this class. 


  11. 00:07:57 

    Open Microsoft Word and set your margins to:

    Top: 2 Inches

    Left: 1 Inch

    Bottom: 1 Inch

    Right: 1 Inch

    Hint: the margins settings are under the layout tab.

    Then type this address and today's date on the line immediately below the address. Do not skip a line.



  12. 00:08:08 

    Pay attention to the scenario. 


  13. 00:08:26 

    Notice the name of the business that you are writing to, the Mall, and the date that the incident occurred.  


  14. 00:08:34 

    Pause and read this scenario. 


  15. 00:08:51 

    Did you get the whole scenario? 


  16. 00:09:47 

    You should NEVER do that! 


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